FAQ

This is a short list of our most frequently asked questions and topics. For more information about Contours, or if you need support, please contact us.

General Questions FAQWarranty Information FAQProduct Questions

General Questions

Can I purchase directly from your website?
Are our products recyclable?
What is the best way to care for my Contours product?
Can I purchase replacement parts for my Contours products online?
Can I cancel my order?
Are replacement parts refundable?
How do I register my product?
I have an idea for a new product that I think your company may be interested in. What do I need to do?

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Warranty Information

What does my warranty cover?
What is not covered by warranty?
How long is my warranty?
How do I file a warranty claim?

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Strollers

What are the child weight limits for the Contours Options Elite?
Can I purchase accessories for the Contours Strollers?
What is the difference between the Options LT and the Options Elite?
What car seats are compatible with my Contours Options Elite?
Where can I purchase the Contours Options Elite?

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Bassinets

Are parts from other models interchangeable? Can I order a part that isn’t listed for my product?
Can I purchase the fitted sheets at a store?
How do I remove the canopy from the frame to wash it?
Can I add extra padding or another mattress pad for comfort when using my bassinet?

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