Frequently Asked Questions

We have a number of different accessories so you can customize your Contours stroller to fit your needs, all of which can be found on our website at www.contoursbaby.com

We offer a number of different adapters to fit infant car seats from the most popular brands including Baby Trend, Baby Jogger, Britax, Chicco, Cybex, Evenflo, Graco, Maxi-Cosi, Orbit Baby, Peg Perego, Nuna, Safety 1st, UppaBaby and Urbini. For a complete list, visit the stroller page for more information on compatibilty, or our car seat adapter page.

The Options Elite Sit & Boogie™ board is designed to be used in place of the second seat on the Contours Options Elite stroller, and is not to be used for a third child.

The Curve Sit & Boogie™ board is designed to be used in the place of the second seat on the Contours Curve stroller, and is not to be used for a third child.

Only the mattress pad provided with your Contours bassinet (or the appropriate replacement pad) should be used. Other mattresses, pillows, comforters or padding should not be used.

To clean your bassinet canopy, we recommend spot cleaning it with a damp cloth and wipe dry. Some of our bassinets allow the canopy to be removed, while others are permanently attached; please reference the instruction manual for more information.

The Contours Explore booster seat is recommended for use by children ages 9 months and above.

The Contours Explore booster seat supports a child up to 60 lb.

To clean the Contours Booster Seat & Diaper Bag, wipe clean with mild soap and water. For machine wash, remove base, buckle all buckles, zipper down seat back. Machine wash cold, gentle. Line Dry. Do not iron. Do not bleach.

Yes, the Contours Explore Diaper Bag and Booster Seat is water-repellent.

Please refer to the instructions guide for a safe installation of the Contours booster seat. You may also find the instructions sheet inside of your Contours Explore Booster Seat Storage.

Absolutely, all of our Contours carriers can be used with a newborn starting at 8 lb, and do not require the use of an infant insert, which means you can use the carrier directly out of the box.

Contours baby carriers can be used in the seated ‘M’ position once your baby’s legs and hips naturally fall or spread apart to the side.

Generally, we recommend the back carry position for babies starting around 10+ months, but please reference your specific instructions for more information.

Frog legs should be used for newborns. Babies should remain in the newborn/froggy position until their legs and hips naturally fall or spread apart to the side when they can transition to the ‘M’ seated position.

Yes, of course! You may find it more comfortable to wear the waistband up higher on your waist, and always follow the recommendations and guidelines provided by your doctor or medical professional.

Yes, you can nurse with the carrier. Our Contours carriers don’t require an infant insert which allows direct skin to skin contact with baby. Read our blog for tips on breastfeeding in a baby carrier.

Yes, our Love and Journey GO carriers offer breathable mesh fabric, in combination with beneficial skin to skin contact with no fabric or straps between you and your baby. Our Journey GO carrier also offers moisture-wicking on the interior lining. The Contours Cocoon carrier offers air vents along the front side panel.

Make sure all buckles are fastened before washing. Place in a laundry bag and machine wash in cold water with mild detergent on the gentle cycle. Line dry. Do not iron, use bleach or machine wash frequently.

No, all of our Contours carriers can be used with a newborn starting at 8 lb, and do not require the use of an infant insert, which means you can use the carrier directly out of the box.

Each Contours baby carrier offers unique features to suit different families’ needs. Our Love carrier has no back buckles which can be much easier for parents to put on so that they don’t have to reach behind their back. Our Love, Journey and Journey GO carriers offer a simple, one-handed seat adjustment so that you can adjust the seat size as baby grows. Additionally, our Journey and Journey GO carriers offer an extra-large, UPF 25+ removable sunshade and 3 zippered pockets. Our Cocoon carrier provides an innovative waist band that can be adjusted as baby grows taller, and also features a mix of a buckled waistband and easy-tie straps for a cozy fit.

The Love features an innovative design that has all buckles in front for easy access. This can make it much easier to put the carrier on. The Journey and Journey GO carriers offer an extra-large sunshade, an additional zippered pocket. With the Love carrier, you can wear baby on your front in a Newborn position, a Seated Facing In position, and a Facing Out position. The Journey and Journey GO also allow you to carry your baby on your Hip and Back.

Please reference your instruction manual for all safety tips specific to your carrier. There are guidelines provided for each carrying position and the different configurations (e.g., backpack versus crisscross straps; head support; etc.).?

Absolutely! Please read our blog for tips on baby wearing during winter. 

An independent sleep study has shown that soothing vibrations can help your baby sleep better, longer and help reduce symptoms of restlessness and colic. Check out the study results published in this Sleep Science Journal.

The Contours Vibes™ 2-Stage Soothing Vibrations is designed with patented technology that offers soothing vibrations built right into a premium crib mattress. This design has been tested out by parents with infants to help comfort their babies. We know that toddlers love it too!

The remote allows you to change the vibration settings to one of three settings from whisper (small circle light), gentle (medium circle light) and heartbeat (heartbeat light) modes.

The remote allows you to set the timer to 15, 30 or 45 minutes. The vibrations will gradually turn off after the time set runs out.

We do include two “CR 2032” cell batteries for the remote. The remote and the batteries are shipped packaged inside the mattress electronic battery drawer remote batteries. You will need to purchase 3 “D” cell batteries for the mattress vibrating electronic separately.

We have the instruction manual available on the product page as well as created a quick video tutorial here to help you quickly install batteries into the Contours Vibes™ 2-Stage Soothing Vibrations Crib Mattress.

In order to change the settings on the mattress vibration electronic, you must use the remote included. We have the instruction manual available on the product page as well as created a quick video tutorial here to help you learn how to use the vibration and timer settings for the Contours Vibes™ 2-Stage Soothing Vibrations Crib Mattress.

The soft glow LED lights indicate the mattress is on. The LEDs will stay on during the vibration mode time set. Crib mattress pads and sheets will cover the electronic easily and mute the light.

Yes, we have additional Contours Vibes™ remotes available for purchase here. Once received, you can pair your new remote to your mattress. Click here to view instructions or here to view our video tutorial on how to pair the new remote to channel 1, 2 or 3.

We offer a limited lifetime warranty on the mattress workmanship and materials. The electronic component and remote features a one year warranty. Register your product here to have it extended to two years. Please enter the date of manufacture on the crib mattress law tags in order for your warranty to take effect.

Please contact our Consumer Services Department for instructions on how to replace the vibrating electronic unit.

The Contours Vibes™ Crib Mattress weighs only 15.5 pounds.

The Contours Vibes™ Crib Mattress can be used for newborns, infants and toddlers up to 60 pounds.

The Contours Vibes™ 2-Stage Soothing Vibrations Crib Mattress is a 2-stage dual firmness design with a firmer side for infants and a cozier side for toddlers. A small silk tag is sewn into the infant side that identifies it as the infant side. Many families use this side for the first 1.5 to 2 years, and then flip the mattress to the toddler side at that stage. We ensured that both sides of this design is safe to use with infants and toddlers.

The Contours Vibes™ Crib Mattress is sized to fit all standard full size cribs and toddler beds so it is approximately 52” long by 27.5” wide for a snug fit.

Yes, the Contours Vibes™ Crib Mattress is waterproof. The cotton cover is enhanced with a waterproof membrane to help keep liquids from seeping inside so you can help keep nasty odors, mold and mildew from growing inside.

We always recommend using a waterproof crib mattress pad to help keep your baby’s mattress fresh. If the crib mattress is dirty or stained, first wipe away any debris on the surface. Use gentle soap and water with a non-abrasive cloth spot clean the area. Wipe clean with fresh water and allow to air dry before putting any bedding back onto the mattress.

Simply wipe down the outside housing of the electronic and the remote with a damp cloth, a baby wipe or a gentle cleaning towelette. Do not insert any part of the electronics or the remote into water or spray with a cleanser.

The Contours Vibes™ 2-Stage Soothing Vibrations Crib Mattress is proudly made in the USA.

No, there are no chemicals that are harmful to your baby’s health. Click here to see the tests and certifications including  GREENGUARD® GOLD Certified materials from top to bottom, CertiPUR-US® Certified foams, and Chemicals of High Concern to Children regulations.

Yes. Contours Crib Mattresses are independently tested and certified to pass the GREENGUARD® GOLD Standard for a healthier sleeping environment for your baby.

The Gold standard is a premium test used for baby and children’s products, so it is stricter than any other GREENGUARD® standard. The entire crib mattress is tested for chemical emissions including VOCs and harsh chemicals. We want to help ensure our product offers cleaner air for babies to breathe and helps keep a healthier indoor environment.

All of our cribs accommodate US standard size crib mattresses. The inside of your crib should measure between 27 3/8″ — 28 5/8″ wide and 51 ¾” — 53″ long. Crib mattresses are designed to be slightly smaller to allow them to fit within these tolerances.

All nursery furniture comes with a one year limited warranty from the date of purchase. You can get an additional 1 year warranty when you register the product. 

Neither toddler rails nor bed rails are included with the crib. You may purchase each item separately from the retailer in which you purchase your crib or visit the nursery section on our website to see which retailers sell them. We recommend purchasing the toddler rail/bed rails at the time you purchase the crib to ensure availability.

Not all of our pieces use wood glue; however, when we do use glue it is non-toxic and water based.

To clean your nursery furniture, wipe with a damp cloth and immediately dry the surface. Do not use any chemical cleaners or polishes. Such products can leave a residue on the finish and come in contact with your child. Do not use any toxic stripping methods to remove the old finish. After completing assembly, check that all bolts and screws are secure and tight. Hardware can become loose over time, so it is your responsibility to periodically check the tightness of all fasteners.

All of our instruction manuals can be downloaded and printed from our website. If you would like us to mail you a new set of instructions, please contact Consumer Services directly at 1-888-226-4469 or via email at customerservice@kolcraft.com to confirm availability.

Visit our online store com and search for the parts you need. If you need additional assistance, you may reach our consumer service directly at 1-888-226-4469 or via email at customerservice@kolcraft.com 

You may register your product on our website, or you may register by returning the product registration card that was included with your purchase.

Please contact our Customer Service department at at 1-888-226-4469 or via email at customerservice@kolcraft.com to confirm availability.

at 1-888-226-4469 or via email at customerservice@kolcraft.com to confirm availability.

Our furniture meets and/or exceeds all US standards. Please visit our product safety and testing page to learn more.

Our products are formaldehyde and lead safe. Because wood naturally contains formaldehyde, no wood product can be labeled formaldehyde free. Our products meet both federal agency (EPA) and state requirements for formaldehyde emissions in wood products.

Our cribs, dressers and changers are made of various sustainable and renewable wood resources like New Zealand Pine and Poplar. Some of the panels of our products also use CARB II compliant MDF and 100% wood veneers. 

It varies with every child. Most children show signs of being ready to potty train around 18-24 months. Some children aren’t ready til 3 years old. Good luck on potty training!

Your child can start using the step stool once they are steady on their feet, this usually happens around 12 months old. The step stool holds up to 200 lbs. and will be able to assist your little one for years!

Both the potty chair and the toilet trainer can also be used when your child is showing signs of being ready to potty train around 18-24 months. Look for signs that your child feels confident on the potty chair and is open to using the real toilet.

The entire potty is easy to wipe clean with soap and water! For the waste cup, simply remove it by lifting upward on the front lip and empty contents into an adult toilet.

Simply slide the splash guard towards the back of the seat. The splash guard transitions easily from waste cup to toilet trainer. The splash guard can also fold outwards for less protection.

Start by removing the waste tub from potty chair. Then pull up on the trainer to separate with the back handle.

The potty chair can hold up to 40 lbs.

The step stool was designed to hold up to 200 lbs. to grow with your family.

Aqua and Gray are the two fashions available for the Contours Bravo. Those fashions were designed to complement bathrooms.

At this time, Contours Baby strollers do not come with a car seat, but we do offer strollers that can accommodate several infant car seats, sometimes over 30 different models. Some of our strollers require an infant car seat adapter, while others do not require an adapter and can be used with an approved infant car seat attaching directly to the stroller. You can find a list of approved infant car seats on each stroller’s page.

Our strollers fit a number of infant car seats, usually over 20 or 30 different models. For a complete list, please check the stroller page for more information, or if you don’t see a specific car seat, please contact our customer service.

At this time, Contours Baby strollers do not come with a car seat adapter, but you can purchase an adapter separately to fit your specific infant car seat model. Additionally, some of our strollers do not require an adapter and can be used with an approved infant car seat attaching directly to the stroller. You can find a list of approved infant car seats on each stroller’s page. Check our list of car seat adapters.

We have a number of different infant car seat adapters so you can customize your Contours stroller to fit your specific infant car seat. All of our infant car seat adapters can be found in our stroller accessory section on the website to see which car seats are compatible with a specific car seat adapter.

Transitioning your baby from a bassinet or car seat to a stroller seat depends on your child, and whether or not they have full head and neck control. Oftentimes, this can be around 6 to 8 months, but varies on your child’s development.

Our double strollers can accommodate a child up to 40 lb in each seat, for a total of 80 lb in two seats. The storage basket can accommodate an additional 10 lb, and for select models like the Contours Element, an additional 1 lb in parent organizer and 20 lb in the side tote.

Yes, some of our double strollers can be used with either one or two stroller seats. Please reference the instruction manual for your specific stroller for more information on the different seating configurations.

Yes, we have a number of different accessories so you can customize your Contours stroller to fit your needs. All of our stroller accessories can be found on our website at www.contoursbaby.com

The Contours Curve offers superior maneuverability and premium details. The six-wheel design is unique and enables the feel of pushing a single stroller that can be easily maneuvered with just one hand. The curb-assist feature is unique to the Contours Curve stroller and allows parents to maneuver over curbs more easily than a traditional double tandem stroller. Additionally, the Curve offers premium details like sonic welded, water-resistant seats for easy cleanup and leatherette details on the canopies and stroller handle.

Both the Options Elite and the Curve Double Stroller can fold with the seats attached when the seats are facing forward and are in the upright position.

Our Contours strollers are not designed to be used as exercise strollers, and are not intended to be used for jogging, running, in-line skating or other athletic activities.

Yes, our double strollers are compatible with theme park size regulations when the seats are adjusted to face inwards. Please see the product page for more information.

Clean all metal parts with a damp cloth and wipe dry. You may also clean woven fabric or vinyl parts with mild soap and water solution.

For additional tips, check out our blog for care and maintenance tips on keeping your stroller in prime working condition, including the wheels, frame and fabrics.

To clean your stroller’s canopy, we recommend spot cleaning it with a damp cloth and wipe dry. Some of our strollers allow the canopy to be removed, while others are permanently attached; please reference the instruction manual for more information.

Contours Baby offers FREE standard ground shipping on all orders across the 48 contiguous states.

All replacement part orders ship FREE to the 48 contiguous states. Shipping costs for areas outside of the US will be calculated at checkout.

The warranty generally covers any defects in materials or workmanship for a period of one year from the date of purchase, and when you register your product it will be covered for two years from the date of purchase. For complete details, please visit our Warranty information page.

Please visit our Warranty information page for full details on what is not covered, including improper assembly, misuse and poor maintenance.

We are happy to offer an extended warranty of one additional year, for a total of two years, on all Contours Baby products if you register your product with us. To receive the extra year of warranty, simply register your product here, via mail, or contact our customer service department.

To make a warranty claim please contact us at (800) 453-7673.

We accept unused and unassembled items for return within 30 days of purchase. We do not accept returns from 3rd party vendors or our retail partners. Return shipping costs are the responsibility of the customer.

To start your return, please contact a Customer Service representative at 888-226-4469 during regular office hours. For more information, please visit the Shipping & Returns section on the website.