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Frequently Asked Questions
How do I register my product?
Please complete our online product registration form so we can contact you should there ever be a safety notification.
Can I cancel my order?
Unfortunately, you cannot cancel your order online. However, you can contact Consumer Services and alter your order.
Where can I purchase replacement parts for my Contours products?
You can order replacement parts on our website, www.shop.kolcraft.com
Are replacement parts refundable?
No, we do not accept returns on replacement parts. Please contact customer service if you are unsure about which part you need.
Are Contours Baby products recyclable?
We currently do not have a recycling program for our products. You may contact a recycling facility in your area to see if it or any baby gear can be recycled. Otherwise, we do recommend that you remove all labels and straps from the stroller before discarding.
Are Contours Baby products safety certified and tested?
Yes, all Contours Baby products pass the highest standards of safety and quality.
Do Contours Baby strollers come with a car seat?
No, Contours Baby strollers do not come with a car seat. However, we do have car seat adapters that are compatible with various car seats. Please check out website www.contoursbaby.com for the car seat adapters.
What car seats are compatible with Contours Baby strollers?
Please check the product page of the stroller you’re interested in for a full list of compatible car seats.
Do Contours strollers come with a car seat adapter?
No, but you can purchase an adapter separately. Check our list of car seat adapters.
What adapter do I need for my car seat?
We offer a Universal Infant Car Seat Adapter and brand specific adapters. Check the car seat adapters in our stroller accessory section on the website to see which car seats are compatible with a specific car seat adapter.
At what age can I transition the baby from a bassinet/car seat to a stroller seat?
It can vary; it’s usually around 6-8 months when the baby has full head and neck control.
Is there a weight limit for Contours double strollers?
Children up to 40 lbs in each seat, total of 80 lbs in two seats, and 10 lbs in the basket.
Can I use the Contours double stroller as a single stroller by taking off one seat?
Contours double strollers should always have something attached (e.g. car seat/ shopping basket accessory) to both seats at all times to ensure proper balancing of the stroller.
Can I purchase accessories for the Contours Strollers ?
Yes, you can buy stroller accessories on our website : www.contoursbaby.com
What's the difference between the Options Elite and the Curve Double Stroller?
The Contours Curve is a more premium stroller that has superior maneuverability. Featuring a six-wheel design and 360° turns, the Curve stroller is easy to steer with one hand and enables the feel of pushing a single stroller.
The Options Elite double stroller is our award-winning and one of the most popular double strollers with multiple seating configurations, dynamic front and rear wheel suspension for a smooth ride and a large storage basket.
Do I have to take the seats off when I fold the Options Elite or the Curve Double Stroller?
No, the Options Elite and the Curve Double Stroller fold with the seats attached.
Can I run or jog with Contours strollers?
No, this is not an exercise stroller, do not use this product while running, jogging, in-line skating or participating in other athletic activities.
Are Contours double strollers compatible with theme-park sizing regulations?
Yes, our double strollers are compatible with theme park size regulations when the seats are adjusted to face inwards. Please see the product page for more information.
How do I clean my stroller?
Get tips here on how to clean your stroller.
How do I remove the canopy from the frame to wash it?
The canopy cannot be removed. It can be spot cleaned with a damp cloth and mild detergent.
Can I use the baby carrier for a newborn?
Yes, you can use Contours Baby carriers for a newborn, starting at 8 lb.
At what age can the baby go in a 'M' position?
Contours baby carriers can be used in the seated ‘M’ position once your baby’s legs and hips naturally fall or spread apart to the side.
At what age can I carry the baby on the back?
Generally, we recommend the back carry position for babies starting around 10+ months, but please reference your specific instructions for more information.
How long should babies sit in frog leg position?
Frog legs should be used for newborns. Babies should remain in the newborn/froggy position until their legs and hips naturally fall or spread apart to the side.
Can I wear the carrier if I am pregnant?
Yes, of course! You may find it more comfortable to wear the waistband up higher on your waist, and always follow the recommendations and guidelines provided by your doctor or medical professional.
Can I nurse in the baby carrier?
Yes, you can nurse with the carrier. Our Contours carriers don’t require an infant insert which allows direct skin to skin contact with baby. Read our blog for tips on breastfeeding in a baby carrier.
Are Contours baby carriers breathable?
Yes, our Love and Journey GO carriers offer breathable mesh fabric, in combination with beneficial skin to skin contact with no fabric or straps between you and your baby. Our Journey GO carrier also offers moisture-wicking on the interior lining. The Contours Cocoon carrier offers air vents along the front side panel.
How do I clean my baby carrier?
Make sure all buckles are fastened before washing. Place in a laundry bag and machine wash in cold water with mild detergent on the gentle cycle. Line dry. Do not iron, use bleach or machine wash frequently.
Do Contours carrier need a separate baby insert?
No, the carrier does not need a separate baby insert.
How are you different than other carriers?
Each Contours baby carrier offers unique features to suit different families needs. Our Love carrier has no back buckles which can be much easier for parents to put on so that they don’t have to reach behind their back. Our Love, Journey and Journey GO carriers offer a simple, one-handed seat adjustment so that you can adjust the seat size as baby grows. Additionally, our Journey and Journey GO carriers offer an extra-large, UPF 25+ removable sunshade and 3 zippered pockets. Our Cocoon carrier provides an innovative waist band that can be adjusted as baby grows taller, and also features a mix of a buckled waistband and easy-tie straps for a cozy fit.
What’s the difference between the Journey and the Love?
The Love features an innovative design that has all buckles in front for easy access. This can make it much easier to put the carrier on. The Journey and Journey GO carriers offer an extra-large sunshade, an additional zippered pocket. With the Love carrier, you can wear baby on your front in a Newborn position, a Seated Facing In position, and a Facing Out position. The Journey and Journey GO also allow you to carry your baby on your Hip and Back.
Safety tips for wearing a baby carrier?
Please reference your instruction manual for all safety tips specific to your carrier. There are guidelines provided for each carrying position and the different configurations (e.g., backpack versus crisscross straps; head support; etc.).?
Can I wear the baby during winter?
Absolutely! Please read our blog for tips on baby wearing during winter.
Where can I buy accessories for the strollers?
You can buy stroller accessories on our website www.contoursbaby.com
What car seat adapters do you offer for your strollers?
Please check our car seat adapter page for a full list of compatible adapters.
Can the Options Elite Sit & Boogie™ Jump Stand & Platform be used for a 3rd child?
No, the Options Elite Sit & Boogie™ board is used in the place of the second seat on the stroller. Your child can choose to sit facing you or stand facing forward.
Can the Curve Sit & Boogie™ Jump Stand & Platform be used for a 3rd child?
No, the Curve Sit & Boogie™ board is used in the place of the second seat on the stroller. Your child can choose to sit facing you or stand facing forward.
How do I remove the canopy from the frame of the bassinet to wash it?
The canopy cannot be removed. It can be spot cleaned with a damp cloth and mild detergent.
Can I add extra padding or another mattress pad for comfort when using my bassinet?
No, you must never add a mattress, pillow, comforter or padding. Only the mattress pad provided by the manufacturer should be used.
How much does the shipping cost?
Contours Baby offers FREE standard ground shipping on orders above $49 across the 48 contiguous states. All orders under $49, will ship for a flat rate of $4.99 for standard ground shipping.
What's the cost for shipping replacement parts?
All replacement part orders ship FREE to the 48 contiguous states. Shipping costs for areas outside of the US will be calculated at checkout.
What does my warranty cover?
Please visit our Warranty information page for full details.
What is not covered by warranty?
Please visit our Warranty information page for full details.
How long is my warranty?
Our warranty is for a period of one year from the date of purchase.
How can I make a warranty claim?
To make a warranty claim please contact us at (800) 453-7673.
What is your returns policy?
We accept unused and unassembled items for return within 30 days of purchase. We do not accept returns from 3rd party vendors or our retail partners. Return shipping costs are the responsibility of the customer.
How can I return my product?
To initiate your return, please contact a Customer Service representative at 1-800-453-7673 during regular office hours. For more information, please visit the Shipping & Returns section on the website.