How do I register my product?

We’re so glad to welcome you to our family! Please complete our online product registration form so we can contact you should there ever be a safety notification.

Can I cancel my order?

Unfortunately, we cannot cancel orders once they are in our system, but if you’d like to make any changes or alterations to your order, please contact our Consumer Services or call at 888-226-4469 (available Monday – Thursday 8AM-5PM and Friday 8AM-3PM, Central Time) and alter your order.

Where can I purchase replacement parts for my Contours products?

You can order replacement parts on our website, www.shop.kolcraft.com

We stock a number of replacement parts for almost all of our current products, as well as some select products from prior years. If you have any questions or don’t see what you’re looking for, please contact us at 888-226-4469 (available Monday – Thursday 8AM-5PM and Friday 8AM-3PM, Central Time)

Are replacement parts refundable?

No, we do not accept returns on replacement parts. Please contact customer service if you are unsure about which part you need.

Are Contours Baby products recyclable?

We have worked with our suppliers to determine which packaging materials are recyclable, and are in the process of adding recycling symbols to those items. Currently, we do not have a recycling program for our products, but you may be able to contact your local recycling facility to see if they can accept baby gear items. Otherwise, we recommend that you remove all labels and straps from your stroller or other products before discarding.

Are Contours Baby products safety certified and tested?

Yes, all Contours Baby products are tested for quality and safety. We strive to exceed all industry standards, including both JPMA and ASTM guidelines.

Do Contours Baby strollers come with a car seat?

At this time, Contours Baby strollers do not come with a car seat, but we do offer strollers that can accommodate several infant car seats, sometimes over 30 different models. Some of our strollers require an infant car seat adapter, while others do not require an adapter and can be used with an approved infant car seat attaching directly to the stroller. You can find a list of approved infant car seats on each stroller’s page.

What car seats are compatible with Contours Baby strollers?

Our strollers fit a number of infant car seats, usually over 20 or 30 different models. For a complete list, please check the stroller page for more information, or if you don’t see a specific car seat, please contact our customer service.

Do Contours strollers come with a car seat adapter?

At this time, Contours Baby strollers do not come with a car seat adapter, but you can purchase an adapter separately to fit your specific infant car seat model. Additionally, some of our strollers do not require an adapter and can be used with an approved infant car seat attaching directly to the stroller. You can find a list of approved infant car seats on each stroller’s page. Check our list of car seat adapters.

What adapter do I need for my car seat?

We have a number of different infant car seat adapters so you can customize your Contours stroller to fit your specific infant car seat. All of our infant car seat adapters can be found in our stroller accessory section on the website to see which car seats are compatible with a specific car seat adapter.

At what age can I transition the baby from a bassinet/car seat to a stroller seat?

Transitioning your baby from a bassinet or car seat to a stroller seat depends on your child, and whether or not they have full head and neck control. Oftentimes, this can be around 6 to 8 months, but varies on your child’s development.

Is there a weight limit for Contours double strollers?

Our double strollers can accommodate a child up to 40 lb in each seat, for a total of 80 lb in two seats. The storage basket can accommodate an additional 10 lb, and for select models like the Contours Element, an additional 1 lb in parent organizer and 20 lb in the side tote.

Can I use the Contours double stroller as a single stroller by taking off one seat?

Yes, some of our double strollers can be used with either one or two stroller seats. Please reference the instruction manual for your specific stroller for more information on the different seating configurations.

Can I purchase accessories for the Contours Strollers ?

Yes, we have a number of different accessories so you can customize your Contours stroller to fit your needs. All of our stroller accessories can be found on our website at www.contoursbaby.com

What's the difference between the Options Elite and the Curve Double Stroller?

The Contours Curve offers superior maneuverability and premium details. The six-wheel design is unique and enables the feel of pushing a single stroller that can be easily maneuvered with just one hand. The curb-assist feature is unique to the Contours Curve stroller and allows parents to maneuver over curbs more easily than a traditional double tandem stroller. Additionally, the Curve offers premium details like sonic welded, water-resistant seats for easy cleanup and leatherette details on the canopies and stroller handle.

Do I have to take the seats off when I fold the Options Elite or the Curve Double Stroller?

Both the Options Elite and the Curve Double Stroller can fold with the seats attached when the seats are facing forward and are in the upright position.

Can I run or jog with Contours strollers?

Our Contours strollers are not designed to be used as exercise strollers, and are not intended to be used for jogging, running, in-line skating or other athletic activities.

Are Contours double strollers compatible with theme-park sizing regulations?

Yes, our double strollers are compatible with theme park size regulations when the seats are adjusted to face inwards. Please see the product page for more information.

How do I clean my stroller?

Clean all metal parts with a damp cloth and wipe dry. You may also clean woven fabric or vinyl parts with mild soap and water solution.

For additional tips, check out our blog for care and maintenance tips on keeping your stroller in prime working condition, including the wheels, frame and fabrics.

How do I remove the canopy from the frame to wash it?

To clean your stroller’s canopy, we recommend spot cleaning it with a damp cloth and wipe dry. Some of our strollers allow the canopy to be removed, while others are permanently attached; please reference the instruction manual for more information.

Can I use the baby carrier for a newborn?

Absolutely, all of our Contours carriers can be used with a newborn starting at 8 lb, and do not require the use of an infant insert, which means you can use the carrier directly out of the box.

At what age can the baby go in a 'M' position?

Contours baby carriers can be used in the seated ‘M’ position once your baby’s legs and hips naturally fall or spread apart to the side.

At what age can I carry the baby on the back?

Generally, we recommend the back carry position for babies starting around 10+ months, but please reference your specific instructions for more information.

How long should babies sit in frog leg position?

Frog legs should be used for newborns. Babies should remain in the newborn/froggy position until their legs and hips naturally fall or spread apart to the side when they can transition to the ‘M’ seated position.

Can I wear the carrier if I am pregnant?

Yes, of course! You may find it more comfortable to wear the waistband up higher on your waist, and always follow the recommendations and guidelines provided by your doctor or medical professional.

Can I nurse in the baby carrier?

Yes, you can nurse with the carrier. Our Contours carriers don’t require an infant insert which allows direct skin to skin contact with baby. Read our blog for tips on breastfeeding in a baby carrier.

Are Contours baby carriers breathable?

Yes, our Love and Journey GO carriers offer breathable mesh fabric, in combination with beneficial skin to skin contact with no fabric or straps between you and your baby. Our Journey GO carrier also offers moisture-wicking on the interior lining. The Contours Cocoon carrier offers air vents along the front side panel.

How do I clean my baby carrier?

Make sure all buckles are fastened before washing. Place in a laundry bag and machine wash in cold water with mild detergent on the gentle cycle. Line dry. Do not iron, use bleach or machine wash frequently.

Do Contours baby carriers need a separate baby insert?

No, all of our Contours carriers can be used with a newborn starting at 8 lb, and do not require the use of an infant insert, which means you can use the carrier directly out of the box.

How are you different than other carriers?

Each Contours baby carrier offers unique features to suit different families’ needs. Our Love carrier has no back buckles which can be much easier for parents to put on so that they don’t have to reach behind their back. Our Love, Journey and Journey GO carriers offer a simple, one-handed seat adjustment so that you can adjust the seat size as baby grows. Additionally, our Journey and Journey GO carriers offer an extra-large, UPF 25+ removable sunshade and 3 zippered pockets. Our Cocoon carrier provides an innovative waist band that can be adjusted as baby grows taller, and also features a mix of a buckled waistband and easy-tie straps for a cozy fit.

What’s the difference between the Journey and the Love?

The Love features an innovative design that has all buckles in front for easy access. This can make it much easier to put the carrier on. The Journey and Journey GO carriers offer an extra-large sunshade, an additional zippered pocket. With the Love carrier, you can wear baby on your front in a Newborn position, a Seated Facing In position, and a Facing Out position. The Journey and Journey GO also allow you to carry your baby on your Hip and Back.

Safety tips for wearing a baby carrier?

Please reference your instruction manual for all safety tips specific to your carrier. There are guidelines provided for each carrying position and the different configurations (e.g., backpack versus crisscross straps; head support; etc.).?

Can I wear the baby during winter?

Absolutely! Please read our blog for tips on baby wearing during winter. 

At what age can I start potty training for my child?

It varies with every child. Most children show signs of being ready to potty train around 18-24 months. Some children aren’t ready til 3 years old. Good luck on potty training!

At what age/ stage can the child start using the stool?

Your child can start using the step stool once they are steady on their feet, this usually happens around 12 months old. The step stool holds up to 200 lbs. and will be able to assist your little one for years!

At what stage during the potty training can the toilet trainer be removed to attach to the toilet seat?

Both the potty chair and the toilet trainer can also be used when your child is showing signs of being ready to potty train around 18-24 months. Look for signs that your child feels confident on the potty chair and is open to using the real toilet.

How should I clean the potty?

The entire potty is easy to wipe clean with soap and water! For the waste cup, simply remove it by lifting upward on the front lip and empty contents into an adult toilet.

How do I remove the splash guard?

Simply slide the splash guard towards the back of the seat. The splash guard transitions easily from waste cup to toilet trainer. The splash guard can also fold outwards for less protection.

How can I separate the potty trainer from the step stool?

Start by removing the waste tub from potty chair. Then pull up on the trainer to separate with the back handle.

What is the maximum weight for the potty chair?

The potty chair can hold up to 40 lbs.

What is the maximum weight for the step stool?

The step stool was designed to hold up to 200 lbs. to grow with your family.

Which fashions are available for the Contours Bravo?

Aqua and Gray are the two fashions available for the Contours Bravo. Those fashions were designed to complement bathrooms.

Where can I buy accessories for the strollers?

We have a number of different accessories so you can customize your Contours stroller to fit your needs, all of which can be found on our website at www.contoursbaby.com

What car seat adapters do you offer for your strollers?

We offer a number of different adapters to fit infant car seats from the most popular brands including Baby Trend, Baby Jogger, Britax, Chicco, Cybex, Evenflo, Graco, Maxi-Cosi, Orbit Baby, Peg Perego, Nuna, Safety 1st, UppaBaby and Urbini. For a complete list, visit the stroller page for more information on compatibilty, or our car seat adapter page.

Can the Options Elite Sit & Boogie™ Jump Stand & Platform be used for a 3rd child?

The Options Elite Sit & Boogie™ board is designed to be used in place of the second seat on the Contours Options Elite stroller, and is not to be used for a third child.

Can the Curve Sit & Boogie™ Jump Stand & Platform be used for a 3rd child?

The Curve Sit & Boogie™ board is designed to be used in the place of the second seat on the Contours Curve stroller, and is not to be used for a third child.

Can I add extra padding or another mattress pad for comfort when using my bassinet?

Only the mattress pad provided with your Contours bassinet (or the appropriate replacement pad) should be used. Other mattresses, pillows, comforters or padding should not be used.

How do I remove the canopy from the frame of the bassinet to wash it?

To clean your bassinet canopy, we recommend spot cleaning it with a damp cloth and wipe dry. Some of our bassinets allow the canopy to be removed, while others are permanently attached; please reference the instruction manual for more information.

How much does the shipping cost?

Contours Baby offers FREE standard ground shipping on all orders across the 48 contiguous states.

What's the cost for shipping replacement parts?

All replacement part orders ship FREE to the 48 contiguous states. Shipping costs for areas outside of the US will be calculated at checkout.

What does my warranty cover?

The warranty generally covers any defects in materials or workmanship for a period of one year from the date of purchase, and when you register your product it will be covered for two years from the date of purchase. For complete details, please visit our Warranty information page.

What is not covered by warranty?

Please visit our Warranty information page for full details on what is not covered, including improper assembly, misuse and poor maintenance.

How long is my warranty?

We are happy to offer an extended warranty of one additional year, for a total of two years, on all Contours Baby products if you register your product with us. To receive the extra year of warranty, simply register your product here, via mail, or contact our customer service department.

How can I make a warranty claim?

To make a warranty claim please contact us at (800) 453-7673.

What is your returns policy?

We accept unused and unassembled items for return within 30 days of purchase. We do not accept returns from 3rd party vendors or our retail partners. Return shipping costs are the responsibility of the customer.

How can I return my product?

To start your return, please contact a Customer Service representative at 888-226-4469 during regular office hours. For more information, please visit the Shipping & Returns section on the website.

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